Mystery Shopping

//Mystery Shopping
Mystery Shopping 2017-10-18T17:25:00+00:00

Mystery Shopping is an ideal way to help you evaluate your accessibility and compliments our access auditing services.

Our Mystery Shoppers are people with access needs and their companions who are specifically briefed for each project.

They will visit your venue and provide feedback on the information, facilities and customer service they experience at each stage of the customer journey through a comprehensive feedback questionnaire, helping you to identify areas for improvement.

Case Studies

VisitEngland Access For All project